Billing

Whenever you take out a subscription to AxonIQ Console, you will be billed monthly. You can pay in various ways, either via direct methods such as credit cards or PayPal, or via invoice-based billing.

Figure 1. Screenshot of the AxonIQ Professional form

Subscription cycle

The subscription cycle starts on the day you take out the subscription. From that day on, you will be billed monthly. If you take out a second subscription in the same workspace, it will be prorated for the remaining days of the month and billed directly. It will then be billed monthly on the same day as the original subscription, and in the same invoice. See more in the Consolidated billing section.

Flexibility

You can freely change your subscription for each environment in your workspace, up to two times a day. When the new subscription is more expensive, you will be charged immediately for the remaining days of the month. When the new subscription is less expensive, you will receive a credit for the remaining days of the month, which will be used for future invoices. The credit of your workspace is displayed on the Subscription page.

Payment methods

AxonIQ console supports a wide range of payment methods. Which payment methods are available to you depends on your currency. You can freely choose your currency (USD or EUR) when taking out a subscription for the first time. After that, your currency is fixed for your workspace.

Dollars

When you choose USD as your currency, you can pay with the following methods:

Credit card
PayPal (soon, awaiting verification)

Euros

When you choose EUR as your currency, you can pay with the following methods:

Credit card
PayPal (soon, awaiting verification)
SEPA Direct Debit
iDEAL
Bank transfer (via Invoice-based billing)

Invoice-based billing

You might not have direct access to the company’s credit card, or you might prefer to pay via invoice. In that case, you can choose to pay via invoice when taking out a subscription. Each month you will receive an invoice for the subscription, which you can pay via all payment methods available in your currency.

The due date of the invoice is 7 days after each subscription cycle date. You will receive several reminders to pay. If the invoice is not paid within 7 days, a warning will be shown in the AxonIQ Console UI, and you can no longer change your subscription until the invoice is paid.

An invoice will look similar to the following. Note that data, account numbers and names are fictional.

Figure 2. Screenshot of an invoice for AxonIQ Professional

What happens if I don’t pay the invoice?

If the invoice is not paid within 14 days, the subscription will be automatically canceled. The invoice will still be due, and you will receive reminders for it. You will no longer be able to take out a subscription until the invoice is paid.

Consolidated billing

The billing of a workspace is consolidated. While every environment has its own subscription, you will receive one invoice every month for all subscriptions in the workspace.

If you take a subscription to a second environment, its price will be prorated for the remaining days of the month in the original subscription, and charged immediately to the credit card. It will then automatically be charged monthly on the same day as the original subscription.

For example, you have a workspace with two environments. The first environment has a subscription that started on the first of the month, costing 40$ a month. On the fifteenth of the month, you take a subscription for the second environment, costing $100 per month. Immediately, the credit card is charged for about $50. Then, on the first of the next month, the credit card is charged $140.

If you cancel a subscription to one of the environments, you will be credited for the remaining days of the month. This credit is then used for any future invoices. Read more in the Changes to your subscription section.